Privacy Policy

KANNA Weed Dispensary Oakland Privacy Policy


Introduction

KANNA Weed Dispensary Oakland (“KANNA,” “Company,” “we,” “us,” or “our”) respects the privacy of our users, customers, patients, and website visitors (“user,” “customer,” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, kannaoak.com (the “Site”), use our online menu or ordering features, contact our store, request delivery, sign up for communications, or otherwise interact with KANNA.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site or our Services.

We may update this Privacy Policy at any time. We will notify users of changes by updating the “Last Updated” date above. Your continued use of the Site or Services after a revised Privacy Policy is posted means you accept the updated terms.

KANNA’s website, online ordering tools, delivery coordination, payment processing, analytics, marketing, or other digital features may be supported by third-party service providers. These providers may collect and process information according to their own privacy policies. KANNA does not control the privacy practices of third-party platforms and encourages you to review their privacy policies before using their services.

1. What Information Is Subject to This Policy?

This Policy applies to Personal Information, Sensitive Personal Information, and other information that can identify, relate to, describe, or reasonably be linked to you or your household.

A. Personal Information

“Personal Information” means information that identifies, relates to, describes, or could reasonably be associated with an individual or household.

KANNA may collect the following categories of Personal Information:

  • Name
  • Address
  • Email address
  • Phone number
  • Date of birth or age verification information
  • Government identification information, where required by law
  • Communication preferences
  • Order history
  • Transaction history
  • Delivery address and delivery instructions
  • Account login information
  • IP address
  • Device information
  • Browser information
  • Website activity
  • Location data
  • Information submitted through forms, calls, texts, emails, chats, or other communications with us

B. Sensitive Personal Information

“Sensitive Personal Information” is a subset of Personal Information that may receive additional protections under applicable privacy laws.

KANNA may collect certain Sensitive Personal Information, including:

  • Government identification information, such as driver’s license or ID details
  • Precise geolocation, where enabled or required for delivery services
  • Payment-related information
  • Account login credentials
  • Contents of communications you send to us, where applicable
  • Information required to verify age, identity, eligibility, or compliance with cannabis regulations

Unless otherwise stated, references to “Personal Information” in this Policy include Sensitive Personal Information.

2. How Does KANNA Collect Personal Information?

KANNA collects Personal Information that is reasonably necessary and proportionate to provide our Site, products, services, customer support, delivery services, compliance obligations, marketing, and business operations.

We may collect Personal Information:

  • Directly from you when you visit the Site, place an order, create an account, contact us, sign up for communications, request delivery, or visit our store
  • Automatically through cookies, pixels, tracking scripts, analytics tools, and similar technologies
  • From third-party service providers, including online ordering platforms, payment processors, delivery tools, analytics providers, marketing platforms, advertising partners, social media platforms, and compliance vendors
  • From public or commercial sources, where permitted by law
  • From business partners or affiliates, where applicable

3. Why Does KANNA Collect Personal Information?

KANNA collects and uses Personal Information for the following purposes:

  • Verify age, identity, and eligibility to purchase cannabis products
  • Operate and maintain the Site
  • Provide online menu, ordering, pickup, and delivery services
  • Process orders and transactions
  • Communicate with you about orders, deliveries, customer service, promotions, updates, and inquiries
  • Manage customer accounts and preferences
  • Provide customer support
  • Personalize your website and shopping experience
  • Send marketing communications, where permitted by law
  • Improve our Site, products, services, operations, and customer experience
  • Analyze website traffic, user behavior, and campaign performance
  • Detect, prevent, and respond to fraud, security incidents, unlawful activity, or misuse of our Services
  • Comply with cannabis laws, age verification requirements, tax obligations, recordkeeping rules, and other legal or regulatory requirements
  • Enforce our terms, policies, rights, and agreements
  • Conduct internal research, reporting, and business planning

Personal Information collected for one purpose may also be used for another purpose listed in this Policy, where permitted by law.

4. Who Does KANNA Share Personal Information With?

KANNA may share Personal Information with third parties only as described in this Policy or as otherwise disclosed to you.

We may share Personal Information with:

Service Providers

Vendors and service providers that help us operate our business, including website hosting providers, online ordering platforms, delivery tools, payment processors, analytics providers, marketing platforms, email and SMS providers, customer service tools, security vendors, and compliance providers.

Business Partners and Affiliates

Partners, affiliates, or other companies that help provide services, promotions, events, loyalty programs, technology, delivery services, or operational support.

Payment and Financial Service Providers

Payment processors or financial institutions that help process transactions, refunds, fraud prevention, chargebacks, or related financial services.

Advertising, Analytics, and Marketing Partners

Companies that help us measure website activity, understand customer behavior, deliver marketing communications, or provide targeted or personalized advertising, where permitted by law.

Legal, Regulatory, and Compliance Parties

Law enforcement, regulators, courts, attorneys, auditors, government agencies, or other parties when required by law, subpoena, regulation, legal process, or to protect our rights, users, customers, employees, business, or property.

Business Transaction Parties

Entities involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction involving KANNA.

KANNA does not knowingly sell Personal Information of individuals under 21 years of age.

5. How Does KANNA Use and Share Categories of Personal Information?

In the past twelve months, KANNA may have collected, used, disclosed, sold, or shared the following categories of Personal Information as defined by applicable privacy laws.

Category Sources Business or Commercial Purpose Shared With

Identifiers, such as name, email, phone number, address, IP address, account login, or ID information Directly from you; automatically from your device; from service providers or partners Account management, age verification, order processing, delivery, customer support, marketing, security, compliance Service providers, ordering platforms, delivery providers, payment processors, marketing partners, analytics providers, legal or compliance parties

California Customer Records information, such as contact details, billing information, or transaction-related information Directly from you; from service providers Orders, payments, delivery, customer support, compliance, fraud prevention Service providers, payment processors, delivery providers, compliance vendors

Protected classification characteristics under California or federal law, such as age or date of birth Directly from you; from verification providers Age verification, legal compliance, account eligibility Service providers, compliance vendors, legal or regulatory parties

Commercial information, such as order history, purchase history, product preferences, and transaction records Directly from you; from ordering or payment providers Order fulfillment, customer experience, marketing, analytics, compliance Service providers, ordering platforms, payment processors, marketing partners, analytics providers

Internet or network activity, such as browsing history, device data, pages viewed, clicks, and interactions with the Site Automatically from your browser or device Site functionality, analytics, security, marketing, personalization Analytics providers, advertising partners, hosting providers, service providers

Geolocation data, including delivery address or approximate location Directly from you; automatically from your device if enabled Delivery services, store locator features, fraud prevention, compliance, marketing Delivery providers, service providers, analytics providers, compliance vendors

Inferences, such as customer preferences or interests Directly from you; automatically from your activity; from service providers Personalization, marketing, analytics, customer experience Service providers, analytics providers, marketing partners

Sensitive Personal Information, such as ID information, precise geolocation, account credentials, or payment-related information Directly from you; from service providers Age verification, compliance, delivery, account access, payment processing, security Service providers, payment processors, compliance vendors, legal or regulatory parties

KANNA may share certain categories of Personal Information for targeted advertising or analytics in a way that may be considered a “sale” or “sharing” under some state privacy laws. You may have the right to opt out of such activities as described below.

6. What Are Your Privacy Rights and Choices?

Depending on where you live, including if you are a California resident, you may have certain privacy rights.

These may include:

Right to Know or Access

You may request information about the categories or specific pieces of Personal Information we collect, use, disclose, sell, or share.

Right to Correct

You may request that we correct inaccurate Personal Information we maintain about you.

Right to Delete

You may request that we delete Personal Information we collected from you, subject to legal exceptions.

Right to Opt Out of Sale or Sharing

You may request to opt out of the sale or sharing of your Personal Information, including sharing for targeted advertising, where applicable.

Right to Limit Use of Sensitive Personal Information

You may request that we limit the use of Sensitive Personal Information to uses necessary to provide requested goods or services, comply with law, prevent fraud, ensure security, or other legally permitted purposes.

Right to Data Portability

You may request a copy of certain Personal Information in a portable and usable format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Right to Appeal

If we deny your request, you may have the right to appeal our decision.

Right to Non-Discrimination

KANNA will not discriminate against you for exercising your privacy rights.

Please note that these rights may be subject to exceptions under applicable law, including legal, regulatory, security, and cannabis compliance obligations.

7. How Do You Opt Out of Data Sharing?

You may opt out of certain data sharing, targeted advertising, or sale-related activities by contacting us using the information in the “Contact Us” section below.

Where available, you may also manage cookie preferences through your browser, device settings, cookie banner, or privacy settings on the Site.

KANNA may honor recognized browser-based opt-out signals, such as Global Privacy Control, where required by applicable law. These signals may apply only to the browser or device sending the signal.

8. How Do You Make a Privacy Request?

To exercise your rights or submit a privacy inquiry, contact KANNA using one of the methods listed in the “Contact Us” section below.

We may need to verify your identity before processing your request. Verification may require you to provide information such as your name, email address, phone number, account information, order details, or other information reasonably necessary to confirm your identity.

We will use verification information only to verify your identity, prevent fraud, comply with law, and process your request.

We generally respond to verified privacy requests within the timeframe required by applicable law. If we need additional time, we will notify you as required.

You may also designate an authorized agent to submit a request on your behalf. We may require proof of authorization and may ask you to verify your identity directly.

9. Cookie Policy

KANNA and its service providers may use cookies, pixels, web beacons, tracking scripts, SDKs, tags, and similar technologies to collect information about your use of the Site.

A. Cookies and Tracking Technologies

We may use:

  • Cookies: Small text files stored on your browser or device.
  • Pixels or Web Beacons: Small electronic files that help track website visits, email opens, or interactions.
  • Tracking Scripts: Code that helps measure website activity, performance, clicks, visits, and device information.
  • Analytics Tools: Tools that help us understand how users interact with the Site.
  • Advertising Technologies: Tools that help deliver, measure, or personalize advertising.

B. Types of Cookies We May Use

KANNA may use cookies and similar technologies for the following purposes:

  • Essential Cookies: Required for the Site to function.
  • Analytics Cookies: Help us understand Site traffic, performance, and user behavior.
  • Personalization Cookies: Remember preferences and improve user experience.
  • Advertising Cookies: Help deliver or measure ads and marketing campaigns.

C. Third-Party Cookies

Third-party providers may place cookies or similar technologies on your browser or device when you use the Site. These third parties may include analytics providers, advertising platforms, online ordering providers, payment processors, marketing platforms, or embedded service providers.

KANNA does not control all third-party tracking technologies. You should review the privacy policies of third-party websites and services you use.

D. Managing Cookies

You may manage cookies through:

  • Your browser settings
  • Your device settings
  • Cookie preference tools on the Site, if available
  • Industry opt-out tools such as the Digital Advertising Alliance or Network Advertising Initiative
  • Platform-level privacy controls offered by third-party advertising or analytics providers

Disabling cookies may affect the functionality of the Site, online ordering, account login, personalization, or other features.

10. De-Identified and Aggregate Data

KANNA may use de-identified or aggregate data for business purposes, including analytics, reporting, product planning, security, compliance, marketing performance, and service improvement.

De-identified data cannot reasonably be linked to a specific person. Aggregate data reflects broader trends or statistics and does not identify individual users.

Where required by law, we will maintain de-identified data in de-identified form and will not attempt to re-identify it except as permitted by law.

11. How Does KANNA Protect Personal Information?

KANNA uses reasonable administrative, physical, and technical safeguards designed to protect Personal Information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, network, system, or transmission method is completely secure. We cannot guarantee absolute security. You use the Site and submit information at your own risk.

12. How Does KANNA Protect Financial Information?

Payment information may be processed by third-party payment processors, ordering platforms, or financial service providers. KANNA does not control all payment processing systems used by third parties.

Where payment information is collected or processed, it should be handled using commercially reasonable security measures and applicable payment industry standards. Please review the privacy policies and terms of any third-party payment or ordering provider used to complete your transaction.

13. What Steps Can You Take to Protect Your Account?

If you create an account through the Site or an ordering platform, you are responsible for maintaining the confidentiality of your login credentials.

You should:

  • Use a strong password
  • Avoid sharing your password
  • Sign out after using shared or public devices
  • Keep your contact information current
  • Notify us if you believe your account has been accessed without authorization

KANNA will not ask for your password in unsolicited calls, texts, or emails.

14. Children’s Privacy

KANNA’s Site, products, and Services are intended only for adults who are legally permitted to purchase cannabis products.

You must be at least 21 years old to use the Site, place orders, request delivery, or purchase adult-use cannabis products, unless a different age threshold applies under applicable medical cannabis laws.

KANNA does not knowingly collect, sell, or share Personal Information from individuals under 18. If you believe a minor has provided Personal Information to us, please contact us so we can take appropriate action.

15. International Data Transfers

KANNA is located in the United States. If you access the Site from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate.

By using the Site or Services, you understand that your information may be transferred to and processed in jurisdictions that may have privacy laws different from those in your place of residence.

16. Data Retention

KANNA retains Personal Information for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing services, maintaining records, complying with cannabis regulations, resolving disputes, enforcing agreements, preventing fraud, and meeting legal obligations.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, operational needs, and risk considerations.

17. Third-Party Links and Services

The Site may contain links to third-party websites, platforms, menus, ordering systems, payment providers, social media pages, review platforms, or other services.

KANNA is not responsible for the privacy practices, content, terms, or security of third-party websites or services. Review the privacy policies of those third parties before providing information to them.

18. Public Communications and User Responsibility

If you voluntarily disclose Personal Information in public areas, social media posts, reviews, message boards, comments, or similar public spaces, that information may be collected and used by others.

You are responsible for protecting your account credentials, communications, and Personal Information when interacting online.

19. Changes to This Privacy Policy

KANNA may update this Privacy Policy at any time. Updated versions will be posted on the Site with a revised “Last Updated” date.

Changes will supersede prior versions of the Privacy Policy. Where required by law, we may provide additional notice or request consent for material changes.

20. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and other applicable California privacy laws.

California residents may request:

  • Access to categories or specific pieces of Personal Information collected
  • Correction of inaccurate Personal Information
  • Deletion of Personal Information
  • Information about categories of Personal Information sold, shared, or disclosed
  • Opt out of sale or sharing of Personal Information
  • Limit use of Sensitive Personal Information
  • Non-discrimination for exercising privacy rights

California “Shine the Light” Law

California residents may request certain information about our disclosure of Personal Information to third parties for their direct marketing purposes during the preceding calendar year, where applicable.

To make a California privacy request, contact us using the information below and include “California Privacy Rights Request” in your message.

21. Contact Us

If you have questions or concerns about KANNA, the Site, our Services, this Privacy Policy, or your privacy rights, please contact us:

KANNA Weed Dispensary Oakland

2019 MacArthur Blvd.

Oakland, CA 94602

USA


Store Contact: (510) 447-1706

Delivery Contact: (510) 220-0001

Website: kannaoak.com